Tickets, done right.
Multi-panel ticket system with per-category staff roles, transcripts, claims, transfers, and auto-close. Configured visually — free to start.
What's in the tickets module
Multi-panel tickets
Spin up separate ticket panels for support, reports, partnerships, or anything else — each with its own category, message, and staff roles.
Per-category staff
Assign different staff roles to different ticket types. Only the right people see the right tickets.
Transcripts
Auto-generated, downloadable HTML transcripts for every closed ticket. Nothing is lost.
Claims & auto-close
Staff can claim, transfer, rename, and set priority. Inactive tickets close automatically.
Why server staff switch to Nano tickets
- Per-user limits. Cap how many tickets each user can open at once. Stops abuse without locking out real issues.
- No message-spam panels. Nano re-uses the same panel message — no duplicated embeds cluttering the channel.
- Clean channel names. Tickets are named after the user or a custom format. Staff can rename on the fly.
- Works with the mod-log. Every ticket action (open / claim / transfer / close) is recorded in the mod-log — the same log your moderation uses.
Frequently asked
Is the ticket module free?+
Yes, the full ticket system is on the free tier. Premium only adds higher limits on how many panels you can run.
Can staff transfer tickets between each other?+
Yes — transfer, claim, and rename actions are all one-click from within the ticket.
Do tickets generate transcripts?+
Yes. Every closed ticket produces a downloadable transcript with timestamps, authors, attachments, and embeds preserved.
Can I have different ticket categories?+
Yes. Each ticket panel maps to its own category, staff role set, opening message, and naming format.
How do I set it up?+
Invite Nano and open the dashboard — the tickets module has a visual panel builder.
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