Is the ticket module free?

Yes, the full ticket system is on the free tier. Premium raises the number of panels from 5 to 20.

Can staff transfer tickets between each other?

Yes, with /ticket transfer inside the ticket. Claim and close are buttons on the ticket's first message, and /ticket rename and /ticket unclaim cover the rest.

Do tickets generate transcripts?

Yes. When a ticket closes, Nano builds a text transcript with each message's time, author and attachment links. It goes to the panel's transcript channel when one is set, and to the member who opened the ticket by direct message.

Can I have different ticket categories?

Yes. Run one panel per kind of ticket. Each panel has its own category, support role, transcript channel and auto-close time.

Invite Nano and open the dashboard and the tickets module has a visual panel builder.

Tickets

Tickets, done right.

Multi-panel ticket system with a staff role per panel, transcripts, claims, transfers, and auto-close. Configured visually, free to start.

Back to overview

What's in the tickets module

01
Multi-panel tickets
Separate panels for support, reports and more.
02
Per-panel staff
Each panel has its own support role.
03
Transcripts
A text transcript of every closed ticket.
04
Your own panel message
Text or an embed, with a title, colour and images.
05
Claims & auto-close
Claim, transfer and rename, and idle tickets close.

/ticket panel create/ticket claim/ticket transcript/ticket priority

NanoAPPToday at 8:02 PM

transcript-01K6DEM0T1CKET00000000000A.txt

2.18 KB

📄 Ticket Transcript · 01K6DEM0T1CKET00000000000A

Opened by

@Jonah
​

Messages

14
​

Closed at

Monday, October 5, 2026 8:02 PM

Today at 8:02 PM

NanoAPPToday at 7:24 PM# ticket-jonahw

🎯 Ticket Claimed

This ticket has been claimed by @Mira

They will be handling your request shortly.

Today at 7:24 PM

Why server staff switch to Nano tickets

01
Per-user limits
Cap how many tickets one member opens at once.
02
No message-spam panels
Edits update the same panel message.
03
Clean channel names
Each ticket is named after the member or subject.

Samiused/ticket create

NanoAPPToday at 2:40 PM# general

✅ Ticket Created

🎫 Your ticket has been created: # ticket-missing-role-after-boost

Ticket ID

01K6DEM0T1CKET00000000000B

Channel

# ticket-missing-role-after-boost

Today at 2:40 PM

👁️ Only you can see this•Dismiss message

Frequently asked questions

Is the ticket module free?: Yes, the full ticket system is on the free tier. Premium raises the number of panels from 5 to 20.
Can staff transfer tickets between each other?: Yes, with /ticket transfer inside the ticket. Claim and close are buttons on the ticket's first message, and /ticket rename and /ticket unclaim cover the rest.
Do tickets generate transcripts?: Yes. When a ticket closes, Nano builds a text transcript with each message's time, author and attachment links. It goes to the panel's transcript channel when one is set, and to the member who opened the ticket by direct message.
Can I have different ticket categories?: Yes. Run one panel per kind of ticket. Each panel has its own category, support role, transcript channel and auto-close time.
How do I set it up?: Invite Nano and open the dashboard and the tickets module has a visual panel builder.